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PAYMENT POLICY

Therapy services are provided and billed by Rehabilitation Clinic. Our providers participate in most all of the major health insurance plans in the region. Following are the health plans which we currently accept.

If your plan is not listed, we will be unable to file a claim on your behalf. However, we can provide you with a form that you can submit to your insurance company to instruct them to send reimbursements directly to you.

Please be aware that with any health plans, there may be deductibles and copayments for which you could be responsible.  Payment is required immediately after services rendered.

HEALTH PLANS

  • Private Pay

  • WSIB

  • Motor Vehicle Insurance

  • Private 3rd Party Insurance (ie....)

    • Blue Cross

    • Manulife

    • Sunlife

    • Teachers Insurance

QUESTIONS ABOUT YOUR BILL

What billing or insurance information will I receive?

​You will receive a copy of your bill. After your insurance has paid, we'll provide you with a monthly statement of your account.

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How long will it take to get things settled with the insurance company?

Generally, it takes from 45 to 60 days to obtain payment from an insurance carrier.​

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​Why am I getting bills from physicians?

​Each therapist who provides professional services will send you a separate bill from his or her office. These physicians will include:

- your own therapist
- other therapist who conducted tests and procedures
- consulting therapist chosen by your therapist that may provide additional services. You willbe responsible for these bills as well.

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​I received a notice that my insurance company has paid on my bill -- but I can't understand how they calculated their payment amount. Do you know?

​If we have received any such information from your insurance company, we'll be glad to share it with you. However, for answers to any questions about insurance payments, deductibles, or co-payments, you generally need to check with your insurance company.

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